Customer Support Executive

15,000 - 20,000 /month

Tottal Express & Freight Forwarding Llp

Pawne, Navi Mumbai

1 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Query Resolution

Domestic Calling

Job Highlights

Industry Type: Logistics

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Customer Support Executive to join our team at Tottal Express & Freight Forwarding Llp. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Logistics. The role offers ₹15000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

Who is eligible to apply for this Customer Support Executive job at Tottal Express & Freight Forwarding Llp?
Ans : Candidates should have a 12th Pass and above qualification and skills like Query Resolution, Domestic Calling for this Customer Support Executive job offered by Tottal Express & Freight Forwarding Llp.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pawne, Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Query Resolution, Domestic Calling.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Pawne, Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Query Resolution, Domestic Calling with 1-5 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 1 openings.