Customer Relationship Manager

20,000 - 27,000 /month

Snabbit

Vashi, Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

Replies in 24hrs

50 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Relationship Manager to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20000 - ₹27000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Relationship Manager job

Who is eligible to apply for this Customer Relationship Manager job at Snabbit?
Ans : Candidates should have a Graduate and above qualification and skills like Domestic Calling for this Customer Relationship Manager job offered by Snabbit.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹27,000 per month in this Customer Relationship Manager position.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vashi, Mumbai.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 50 vacancies for this Customer Relationship Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Manager job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Relationship Manager, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Vashi, Mumbai.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Domestic Calling with 1-4 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹20,000-₹27,000 per month. This is a Full Time job and has 50 openings.