Customer Support Executive

Job Description:

We are looking for a proactive and tech-savvy Client Calling & Support Executive to assist our international clients. The ideal candidate should have a technical background, strong communication skills, and a willingness to work in rotational shifts. You will be responsible for supporting customers, finding potential leads online, and spreading awareness about our software product.

Key Responsibilities:

• Customer Support: Handle queries from international clients via email, chat, and calls. Assist with product usage, troubleshooting, and technical guidance.

• Client Research: Use platforms like Google and LinkedIn to identify potential customers and reach out to them.

• Product Awareness: Educate potential and existing customers about our software’s features and benefits.

• Documentation: Maintain logs of customer interactions and issues in CRM systems.

• Feedback Collection: Gather and report customer feedback to help improve the product and user experience.

• Cross-functional Coordination: Collaborate with technical and product teams to address customer concerns.

Requirements:

• Technical & Non-Technical background (IT, Computer Science, Engineering, etc.).

• Strong verbal and written communication skills in English.

• Willingness to work in rotational shifts (including night shifts for international clients).

• Ability to search and engage potential customers through Google and other platforms.

• Self-motivated, proactive, and customer-oriented.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Nagpur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., THINKERSTEPS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at THINKERSTEPS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.