Customer Support Executive

Job Description- Customer Service Executive
India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, including shoes, clothes, fashion accessories, and mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent, and fair terms.

Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Swiggy, Maruti Suzuki, and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech, and bank-tech software services.

https://snapmint.com/

Job Title: Customer Service Executive (Voice/Non-Voice/Social Media Handling)
Department: Customer Service
Location: Dev Nagar, Tonk Road, Jaipur
Experience Required: (1-3 Years)
Industry: E-commerce / Banking / Customer Service / Call Center

Education: Graduation and above

Requirements

• Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.

• Handle inbound and/or outbound customer calls professionally.

• For Email/chat – Typing speed must be in btw 30-35 wpm.

• Proven customer support experience or experience as a Client Service Representative.

• Strong phone contact handling skills and active listening.

• Escalate unresolved issues to the appropriate departments or higher authorities.

• Follow up with customers when necessary and ensure resolution.

• Excellent verbal/written communication skills and basic computer knowledge.

• Work from the office and 6 days of work (roster off).

• Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km).

• Tamil, Telugu, and Malayalam language is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹33000 per month + Incentives that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Snapmint Credit Advisory Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at Snapmint Credit Advisory Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.