Customer Support Executive

Account Manager – Customer Support Executive

Own Relationships. Solve Problems. Create Peace of Mind.

At PropertyAngel, we help property owners enjoy the benefits of real estate without the stress of managing it themselves.

As an Account Manager, you'll be the primary point of contact for a portfolio of property owners and tenants, ensuring they receive an exceptional experience throughout their journey with us.

This role is ideal for someone who enjoys building relationships, solving problems, taking ownership, and making a real impact on customer satisfaction and retention.

What You'll Do

Build Strong Customer Relationships

• Manage a portfolio of property owners and tenants

• Serve as the primary point of contact for customer needs

• Build trust through proactive communication and timely support

• Ensure customers remain informed and confident throughout their journey

Solve Problems & Drive Resolution

• Handle customer concerns, escalations, and service requests

• Coordinate with internal teams to ensure timely resolution

• Follow issues through to closure rather than simply forwarding them

• Deliver practical solutions that balance customer and business needs

Drive Customer Success

• Improve customer satisfaction and retention

• Identify opportunities to enhance the customer experience

• Ensure smooth handling of renewals, maintenance issues, move-ins, move-outs, and other key customer journeys

• Help customers maximize the value they receive from PropertyAngel

Improve Processes

• Identify recurring customer pain points

• Suggest and implement operational improvements

• Contribute to building scalable customer success processes

Mentor & Support Team Members

• Share best practices with junior team members

• Support onboarding and training of new hires

• Help create a high-performance, customer-focused culture

• It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.