Customer Support Executive

Customer Support Associate (International Process)

Job Summary

We are looking for Customer Support Associates to provide high-quality support to customers through calls, emails, and chats. The role involves resolving customer queries, assisting users with self-service portals, maintaining accurate case records, and ensuring an exceptional customer experience while adhering to defined service standards and processes.

Experience

• Freshers Welcome

• Up to 3 years of experience in Customer Support, International BPO, Voice, Chat, or Email Support

Eligibility

• Graduate Freshers

• 12th Pass candidates with relevant work experience

• Excellent communication skills required

Work Location

• Bangalore(Koramangala, Bellandur, Mahadevpura)

• Mumbai

• Pune

Work Mode

• Work From Office (WFO)

• Two-way cab facility available

Shift

• US Shift

• 5:30 PM – 3:30 AM

• Candidates should be comfortable working in rotational schedules and US time zones

Key Responsibilities

• Handle inbound customer interactions through calls, emails, and chats

• Log and update customer cases accurately in the support system

• Assist users with account-related queries and application processes

• Provide navigation support on self-service portals

• Perform customer verification as per company policies

• Make outbound calls when required

• Ensure timely resolution of customer issues while meeting SLA targets

• Escalate unresolved issues to the appropriate teams

• Maintain high standards of customer service and call quality

• Keep process documentation and knowledge repositories updated

• Collaborate effectively with team members and supervisors

• Adhere to organizational policies and operational procedures

Must-Have Skills

• Excellent verbal and written communication skills

• Strong customer service orientation

• Ability to handle calls, emails, and chat support efficiently

• Basic computer proficiency and internet navigation skills

• Good problem-solving and analytical skills

• Ability to work in rotational shifts and a fast-paced environment

• Quick learner with strong attention to detail

• Comfortable using multiple systems simultaneously

Nice-to-Have Skills

• International BPO or Customer Support experience

• Experience with ticketing systems (e.g., ServiceNow or similar tools)

• Exposure to ERP systems

• Working knowledge of Microsoft Office applications

• Experience handling recruitment support or candidate support processes

• Understanding of customer service metrics and SLA-driven environments

Selection Process

1. Initial Screening

2. Communication Assessment (Minimum qualifying score required)

3. Operations/Managerial Interview

Compensation

• Freshers: Up to ₹28,000 CTC

• Experienced Candidates: Up to ₹56,000 CTC (based on experience and interview performance)

Required Documents

• Educational documents

• Relieving letters from previous employers (if applicable)

• Latest offer letter

• Recent payslips and supporting salary documents

• Employment verification documents (PF/Form 16/Form 26AS, if applicable)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.