Customer Support Executive

15,000 - 23,000 /month

Nishorama

Malad (West), Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Graduate and above

Males Only

6 days working | Day Shift

Job Description

• Respond to both domestic and international customer queries across WhatsApp, email, Instagram, calls, and marketplace messages promptly and courteously.

• Handle order-related concerns — tracking, delays, cancellations, returns, exchanges, and refunds — for Indian and overseas customers.

• Coordinate with warehouse, logistics, and courier partners (domestic and international) to resolve delivery issues.

• Assist customers with sizing, product details, fabric care, and order placement.

• Manage returns/exchange requests and follow up until closure.

• Maintain accurate records of customer interactions and escalate unresolved issues to the relevant team.

• Share regular feedback on recurring complaints to help improve products and processes.

Requirements

• Minimum 2 years of experience in customer support (e-commerce/D2C preferred).

• Able to handle both domestic and international customers confidently.

• Fluent in Hindi and English; strong spoken and written English for international communication.

• Good written communication and a polite, patient, solution-oriented attitude.

• Basic familiarity with Shopify, Amazon Seller Central, or similar platforms is a plus.

• Comfortable with WhatsApp Business, email, and spreadsheets.

• Reliable, organized, and able to work on-site in Malad West.

What We Offer

• A close-knit team building a homegrown ethnic-wear brand.

• Hands-on exposure to domestic and international D2C and marketplace operations.

• Growth opportunities as the brand scales.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹23,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Malad (West), Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹23,000 per month. This is a Full Time job and has 1 openings.