Customer Support International Call Center

25,000 - 36,000 /month

Concentrix

Malad (West), Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

95 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a International Call Center to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25000 - ₹36000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support International Call Center job

What skills and experience do you need for this Customer Support International Call Center job?
Ans : To apply for this Customer Support International Call Center job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support International Call Center job ranges between ₹25,000-₹36,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support International Call Center job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Customer Support International Call Center job?
Ans : There are 95 vacancies for this Customer Support International Call Center role.
Is this job open for all genders?
Ans : Yes, this Customer Support International Call Center job is open for both male and female candidates.
What are the key responsibilities of this Customer Support International Call Center job?
Ans : As a Customer Support International Call Center, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support International Call Center position is Malad (West), Mumbai.
Who is the right fit for this Customer Support International Call Center job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Support International Call Center job.
What makes this Customer Support International Call Center job a good opportunity?
Ans : This Customer Support International Call Center job is a good opportunity as it offers a salary between ₹25,000-₹36,000 per month. This is a Full Time job and has 95 openings.