Customer Support Back Office

30,000 - 55,000 /month*

Bpo

Malad (West), Mumbai

₹5,000 incentives included

1 - 6 years Experience in Customer Support / TeleCaller

25 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Customer Support Back Office to join our team at Bpo. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹30000 - ₹55000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Back Office job

What skills and experience do you need for this Customer Support Back Office job?
Ans : To apply for this Customer Support Back Office job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience.
What salary is offered for this Customer Support Back Office job?
Ans : The salary for this Customer Support Back Office job ranges between ₹30,000-₹55,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Back Office job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Customer Support Back Office job?
Ans : There are 25 vacancies for this Customer Support Back Office role.
Is this job open for all genders?
Ans : Yes, this Customer Support Back Office job is open for both male and female candidates.
What does the role of Customer Support Back Office involve?
Ans : As a Customer Support Back Office, your work will involve skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Back Office position is Malad (West), Mumbai.
Who is the right fit for this Customer Support Back Office job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-6 years of experience is the right fit for this Customer Support Back Office job.
What makes this Customer Support Back Office job a good opportunity?
Ans : This Customer Support Back Office job is a good opportunity as it offers a salary between ₹30,000-₹55,000 per month. This is a Full Time job and has 25 openings.