Customer Support Executive

We are looking for a customer-focused and proactive Customer Service Executive to handle client communication, track shipments, resolve service issues, and ensure customer satisfaction. The role involves close coordination with the operations and dispatch teams to provide real-time updates and resolve complaints efficiently.

Key Responsibilities:

• Respond to customer queries via phone, email, or chat

• Track and update shipment and delivery status

• Handle complaints and coordinate for timely resolution

• Maintain PODs, complaint logs, and service records

• Communicate effectively with clients and internal teams

Job Requirements:

• Graduate in any discipline (B. Com, BBA, B.A. preferred)

• 3–5 years of experience in customer service (logistics or transport industry preferred)

• Good communication skills in English, Hindi & local language

• Basic understanding of logistics processes (dispatch, delivery, PODs)

• Proficient in MS Excel, email communication, and CRM/ticketing systems

• Ability to handle customer complaints calmly and professionally

• Strong coordination and multitasking skills

• Organized, detail-oriented, and customer-focused

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Kambson Express & Logistics India Private Limited (kambson Express & Logistics Private Limited).
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at Kambson Express & Logistics India Private Limited (kambson Express & Logistics Private Limited)
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.