Customer Support Executive

Requirements and Job Description for a Customer Service Executive

A Customer Service Executive plays a vital role in building and maintaining strong relationships

between the company and its customers.

Experience: 2 years in a customer service role

Role Description:

1. Maintain a customer database of All India channel partners

2. Maintain data hygiene and generate reports using the software

3. Operate WhatsApp marketing software to communicate with database- sending digital

catalogs, videos, reels, branding messages and festive greetings

4. Manage customer queries via the phone/ whatsapp

5. Manage online social media queries on Facebook/ Instagram/ YouTube

6. Co-ordinate with internal teams for customer query resolution

7. Collect feedback/ research from customers whenever required and relay the feedback to internal teams

Qualifications

1. Must be a graduate

2. Must be fluent in written and verbal Hindi and English

3. Must be a team player and able to work harmoniously with seniors

4. Must have a learning attitude and able to multitask

5. Must have computer proficiency and be comfortable to work with software

6. Adequate training will be provided for on the job learning

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Hiring Solution.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Hiring Solution
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.