Customer Support Executive

The Customer Support Agent is responsible for managing all incoming customer calls, ensuring prompt and effective resolution of customer concerns while maintaining service quality. Additionally, agents must identify and act upon sales or lead-generation opportunities that arise during interactions.

Key Responsibilities

• Handle inbound customer calls promptly and professionally.

• Understand and resolve customer concerns effectively within defined timelines.

• Ensure high customer satisfaction through clear communication and quality service.

• Identify potential sales or lead-generation opportunities during customer interactions. Promote relevant products or services and fulfill sales requirements when applicable. Document all call details, actions taken, and resolutions accurately in the CRM system. Adhere to all process guidelines, quality standards, and compliance requirements.

• Collaborate with team members and supervisors to improve overall service delivery.

Work Schedule

• Working Days: 6 days a week (Fixed Sunday working).

• Shifts: Rotational shifts as per business requirements.

Key Performance Indicators (KPIs)

• First Call Resolution (FCR)

• Average Handling Time (AHT)

• Customer Satisfaction Score (CSAT)

• Quality Audit Score

• Lead Conversion Rate

• Adherence & Attendance

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹23000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Advance Consultants.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Advance Consultants
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.