Customer Service Associate (Voice & Email Process)

15,000 - 18,000 /month

Victa Earlyjobs Technologies Private Limited

Dombivli (East), Mumbai

0 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Job Title: Customer Service Associate – Voice & Email Process
Location: Palava, Mumbai
Company :- Cogent E-Services Limited

Eligibility:

Graduates only (10+2+3)
Age: 18–30 years
Fresher & experienced both can apply (0–5 years)
Language required:- HIndi and English

Job Responsibilities:

Handle customer queries via calls & emails
Provide accurate information and issue resolution
Maintain professional communication and customer satisfaction

Skills Required:

Good English communication (spoken & written)
Basic computer knowledge
Customer handling & problem-solving skills

Shift Details:

6 Days Working | Rotational Off
Male: 24×7 rotational shifts
Female: 7 AM – 7 PM shifts

Selection Process:
HR Round → SVAR Test → Operations Round → Client Round

Salary: ₹15,000 – ₹18,000 CTC/month

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Service Associate (Voice & Email Process) job

What skills and experience do you need for this Customer Service Associate (Voice & Email Process) job?
Ans : To apply for this Customer Service Associate (Voice & Email Process) job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Service Associate (Voice & Email Process) job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service Associate (Voice & Email Process) job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Associate (Voice & Email Process) job is open for both male and female candidates.
What are the key responsibilities of this Customer Service Associate (Voice & Email Process) job?
Ans : As a Customer Service Associate (Voice & Email Process), key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Service Associate (Voice & Email Process) job is located in Dombivli (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience is ideal for this Customer Service Associate (Voice & Email Process) job.
Why should you apply for this Customer Service Associate (Voice & Email Process) job?
Ans : This Customer Service Associate (Voice & Email Process) job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 50 openings available.