International Voice Process Agent

18,000 - 22,000 /month

Eclerx

Dombivli (East), Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

28 Openings

Full Time

Job Highlights

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Job Description

We are looking for a International Voice Process Agent to join our team at ECLERX. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to International Customer Service. The role offers ₹18,000 - ₹22,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this International Voice Process Agent job

Can freshers or experienced candidates apply for this International Voice Process Agent role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this International Voice Process Agent role.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹22,000 per month in this International Voice Process Agent position.
What shift and timings does this job follow?
Ans : This International Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many openings are available for this position?
Ans : There are 28 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Voice Process Agent job is open for both male and female candidates.
Where is this job located?
Ans : This International Voice Process Agent job is located in Dombivli (East), Mumbai.
Why should you apply for this International Voice Process Agent job?
Ans : This International Voice Process Agent job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 28 openings available.