Customer Care Representative

20,000 - 30,000 /month

Sutherland

Dombivli (East), Mumbai

0 - 4 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

🏢 Company: Sutherland

💬 GoDaddy – International Sales (Chat Process)

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📍Process: GoDaddy – International Chat Sales (Non-Voice)

📍 Location: Airoli, Mumbai

🎧 Type: 100% Chat Process

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📋 Job Role:

• Handle customer interactions via 100% Chat.

• Promote and upsell GoDaddy products and services.

• Assist customers with product recommendations and solutions.

• Cross-sell services based on customer requirements.

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🌐 GoDaddy Products:

• Domain Name Registration

• Web Hosting

• Website Builder

• Business Email Hosting

• SSL Certificates & Website Security

• Digital Marketing Tools

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🎓 Eligibility:

• HSC or Graduate with a minimum 6 months of International BPO experience in Sales (Inbound/Outbound).

• Candidates with Sales, Technical Support, or Troubleshooting experience are preferred.

• Excellent English communication skills (B2 Level).

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💰 Salary:

• 20,000 – 26,300 In-Hand (Experience Candidates Only)

🎁 Benefits:

• Monthly Incentives:

0 to 2,750/- Rupees.

• Travel Allowance: 3,500/month (1,750 + 1,750) Rupees.

• Additional Performance Incentives: Yes

• Pick-up/Drop Facility: 10:30 PM – 6:30 AM

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🕒 Shift:

• US Rotational Night Shift.

• Any 9 Hours between 5:00 PM – 10:00 AM.

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📅 Working Days:

• 5 Days Working

• 2 Rotational Split Week Offs

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🚗 Transport:

• Company transport available between 10:30PM – 6:30AM.

• Candidate must reside within the approved transport boundary.

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📝 Interview Process:

1. HR Round

2. Screening Round

3. SHL (Writex) Assessment

4. Operations Round

⏰ Hr Interview Timing: 12:00 PM – 8:00 PM

⏰ Operation's Interview Timing: 5:00 PM – 10:00 PM

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📄 Documents Required:

• PAN Card

• Aadhaar Card

• Educational Marksheet

• Experience Documents (Offer Letter, Experience/Relieving Letter, Payslips, Bank Statement or UAN showing the last working day)

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👥 Age Limit: Up to 40 Years

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Transport Boundaries:

1. Harbour Line: Panvel-Wadala (Anthop Hill).

2. Central Line: Kalyan-Dadar Station East (Including Sion & Dharavi, Powai, Dombivali Palava Phase I & Phase II).

3. Trans Harbour Line: Panvel-Thane (Including Kalamboli, Kamothe, Mansarovar).

4. Western Line: Only Mira Road (Golden Nest Circle) via Ghodbunder Road.

5. Out of Boundary: Diva, Shahad, Bhiwandi, Ulwe, Taloja.

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📍 Panvel Transport Boundary

✅ Eligible Area: Within a 1.5 KM radius from Panvel Railway Station (Excluding Taloja & Sukhapur)

Within Boundary:

• New Panvel Railway Station to Kalundre River (before the bridge/New Petrol Pump, Sector 16).

• Panvel Sectors 15, 16 & 17.

• New Panvel HDFC Circle (left side) to D-Mart (Sectors 1, 2, 3, 4 & 5).

• Old Panvel Railway Station to Domino's & Bharat Petrol Pump.

❌ Out of Boundary: Vichumbe, Sukhapur & Taloja

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📍 Kalyan Transport Boundary

✅ Eligible Area: Within a 1.5 KM radius from Kalyan Railway Station (Excluding Diva, Shahad & Bhiwandi).

Within Boundary:

• 1.5 KM radius from Deepak Hotel.

• Kalyan East Lokgram Ticket Counter (1.5 KM).

• Ram Chowk

• Suchak Naka

• Chakki Naka

• Shivaji Chowk (Kalyan West)

❌ Out of Boundary: Tisgaon

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-4 years of experience.
What salary is offered for this Customer Care Representative job?
Ans : The salary for this Customer Care Representative job ranges between ₹20,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What does the role of Customer Care Representative involve?
Ans : As a Customer Care Representative, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Representative job is located in Dombivli (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-4 years of experience is ideal for this Customer Care Representative job.
Why should you apply for this Customer Care Representative job?
Ans : This Customer Care Representative job offers a salary between ₹20,000-₹30,000 per month. This is a Full Time opportunity and has 50 openings available.