Customer Sales Executive

20,000 - 22,000 /month

Khurana Trading

Kirti Nagar, Delhi

3 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Internet Connection, PAN Card, Aadhar Card, Bank Account, DRA Certificate, CCSS Certificate, CCRM Certificate

Job Description

CRM Manager / CRM Specialist Job DescriptionPosition OverviewThe CRM Manager (or CRM Specialist) is responsible for managing and optimizing the company’s customer relationship management systems and strategies. This role ensures effective data management, campaign execution, customer segmentation, and personalized communication to enhance customer engagement, retention, and lifetime value.---Key ResponsibilitiesCRM Strategy & ManagementDevelop and execute CRM strategies to drive customer acquisition, retention, and loyalty.Maintain and improve CRM systems (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics).Collaborate with marketing, sales, and customer service teams to align CRM initiatives with business goals.Data ManagementManage customer databases, ensuring data accuracy, integrity, and compliance with privacy laws (e.g., GDPR, CCPA).Analyze customer data and behavior to identify trends, opportunities, and customer segmentation.Campaign ManagementDesign and execute automated CRM campaigns (email, SMS, in-app, etc.).Personalize customer communication through segmentation and behavioral targeting.Measure and report on campaign performance using KPIs such as open rate, click-through rate, and conversion.Customer Insights & ReportingGenerate reports and dashboards to track customer engagement and CRM effectiveness.Provide actionable insights to improve customer journeys and enhance overall experience.System Optimization & IntegrationWork with IT and vendors to integrate CRM with other tools (marketing automation, analytics, ERP, etc.).Test new CRM functionalities and features to enhance usability and efficiency.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Sales Executive job

What is the eligibility criteria to apply for this Customer Sales Executive job?
Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Customer Sales Executive job?
Ans: This Customer Sales Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Sales Executive job?
Ans: No, there is no fee applicable for applying this Customer Sales Executive job and during the employment with the company, i.e., Khurana Trading.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Sales Executive role?
Ans: There is an immediate opening of 2 Customer Sales Executive at Khurana Trading
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Sales Executive job?
Ans: This Customer Sales Executive job has Day Shift.