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Customer Relationship Manager

salary 15,000 - 40,000 /month
company-logo
job companyZaptay Ecommerce Private Limited
job location Work from home
job experience2 - 4 years Experience in Customer Support / TeleCaller
10 Openings
work_from_home Work From Home
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Hospitality, Travel & Tourism
sales
Languages: Hindi, Bengali
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

WhatsApp your CV directly. We are looking for a Customer Relationship Manager to join our team at Zaptay Ecommerce Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hospitality, Travel & Tourism. The role offers ₹ 15,000 - ₹ 40,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 2 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Manager job

  1. What skills and experience do you need for this Customer Relationship Manager job?
    Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 2-4 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹40,000 per month in this Customer Relationship Manager position.
  3. What shift and timings does this job follow?
    Ans : This Customer Relationship Manager job follows a Day shift.
  4. Can this job be done remotely?
    Ans : Yes, this job can be done remotely as it is a work from home job.
  5. How many vacancies are there for this Customer Relationship Manager job?
    Ans : There are 10 vacancies for this Customer Relationship Manager role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Relationship Manager job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Relationship Manager, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Customer Relationship Manager position is Salt Lake, Kolkata.
  9. Who is the right fit for this Customer Relationship Manager job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 2-4 years of experience is the right fit for this Customer Relationship Manager job.
  10. What makes this Customer Relationship Manager job a good opportunity?
    Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹15,000-₹40,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 40000

Regional Languages

Hindi, Bengali

Contact Person

Samir Kumar Das
Posted 18 hours ago
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