Customer Relationship Manager

ICICI BANK

Position: Customer Relationship Manager (CRT – Customer Service)

Location: Vashi, Navi Mumbai (On-site)

Experience: Fresher to 5 years

Work Type: Inbound voice process

Key Responsibilities:

Handle customer queries and provide timely, accurate solutions

Maintain high-quality service standards and customer satisfaction

Document interactions accurately in the system

Resolve escalated complaints professionally

Collaborate with team members and follow company guidelines

Skills Required:

Good English communication (verbal & written)

Customer-focused, patient, and problem-solving mindset

Team player, adaptable to shifts and dynamic work environment

Shift: Rotational (Women: no shift beyond 8:30 PM)

Working Days: 5 days/week, 2 days rotational off

Salary: ₹14.5K – ₹25.4K (in-hand, based on experience)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., RAFFLES CONSULTING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 90 Customer Relationship Manager at RAFFLES CONSULTING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.