Customer Relationship Manager

Manage incoming enquiries from website, social media, email, ads, WhatsApp, and exhibitions.

Respond to leads within 2 working hours during office timings.

Qualify leads using set criteria (Budget, Need, Timeline, Decision Authority).

Maintain and update CRM with accurate lead information.

Coordinate with the sales team to move qualified leads to closure.

Maintain follow-up discipline until the lead is won or lost.

Generate weekly and monthly lead performance reports.

Provide feedback to marketing team for campaign optimisation.

Support exhibition and event-related follow-up activities.

Maintain a remarketing database for re-engagement campaigns.

Performance Expectations (KPIs)

Lead Response Time: 90% within 2 working hours.

Lead Qualification Rate: 70% of enquiries.

Lead-to-Sales Conversion Rate: Minimum 15% of qualified leads.

Follow-up Compliance: 100% adherence.

CRM Accuracy: 100% logged and updated leads.

Requirements

2–4 years of experience in lead management, inside sales, or B2B customer handling.

Excellent communication skills in English (Hindi/regional language preferred).

Strong organisational and follow-up skills.

Familiarity with CRM tools, Google Workspace, and MS Office.

Understanding of digital marketing channels and lead funnels.

Personal Qualities

High ownership mindset.

Data-driven and analytical.

Proactive problem solver.

Able to perform under pressure and deadlines.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., L K CONSULTANTS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at L K CONSULTANTS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.