Customer Relationship Executive

20,000 - 40,000 /month

The Global Skills

Lower Parel, Mumbai

1 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Automobile

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer Relationship Executive (CRE) to manage customer interactions, address inquiries, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills and a customer-centric approach.

Key Responsibilities

Handle customer inquiries through calls, emails, and walk-ins.
Maintain strong relationships with existing customers.
Follow up with customers regarding services, feedback, and requirements.
Resolve customer complaints and escalate issues when necessary.
Coordinate with internal departments to ensure timely resolution of customer concerns.
Maintain accurate customer records and update CRM systems.
Generate customer satisfaction reports and follow-up trackers.
Support sales and service teams in customer engagement activities.

Requirements

1–4 years of experience as a Customer Relationship Executive, Customer Support Executive, or Client Service Executive.
Excellent communication and interpersonal skills.
Strong customer handling and problem-solving abilities.
Basic knowledge of MS Office and CRM software.
Ability to multitask and work in a fast-paced environment.
Professional attitude with a customer-focused mindset.

Preferred Skills

Customer Relationship Management (CRM)
Client Handling
Customer Service
Complaint Resolution
Follow-up Management
Relationship Building
Communication Skills
MS Office

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
What salary is offered for this Customer Relationship Executive job?
Ans : The salary for this Customer Relationship Executive job ranges between ₹20,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lower Parel, Mumbai.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There are 5 vacancies for this Customer Relationship Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What does the role of Customer Relationship Executive involve?
Ans : As a Customer Relationship Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Lower Parel, Mumbai.
Who is the right fit for this Customer Relationship Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-5 years of experience is the right fit for this Customer Relationship Executive job.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹20,000-₹40,000 per month. This is a Full Time job and has 5 openings.