Customer Relationship Executive

• A Customer Relationship Officer (CRO) is responsible for building and maintaining strong, positive relationships with clients by serving as their primary point of contact for inquiries, issues, and support. Key duties include resolving customer queries, ensuring customer satisfaction, managing client accounts, and collaborating with internal teams to improve the overall customer experience. The role requires excellent communication and problem-solving skills, along with familiarity with customer relationship management (CRM) systems.
• Key responsibilities
• Customer communication: Serve as the main point of contact for customer inquiries, complaints, and feedback across various channels like phone, email, and live chat.
• Relationship management: Develop and maintain strong, long-term relationships with existing clients to foster loyalty and encourage repeat business.
• Problem-solving: Address and resolve customer issues, providing timely and effective solutions and ensuring a positive customer experience.
• Account management: Maintain accurate records of customer interactions and transactions in a CRM database.
• Feedback and improvement: Monitor customer feedback, analyze data to identify trends, and provide insights to relevant teams for service and product improvements.
• Sales support: Identify opportunities to upsell or cross-sell services and support customer retention initiatives.
• Collaboration: Work with other departments, such as sales, marketing, and logistics, to optimize the customer journey.
• Market awareness: Research competitors to understand their offerings and help position the company's products or services more effectively.
• Required skills and qualifications
• Communication: Excellent verbal and written communication skills, with the ability to adapt style to different audiences.
• Client focus: A strong ability to understand and meet the needs of clients.
• Problem-solving: Sound judgment and the ability to make good decisions based on analysis.
• Technical proficiency: Familiarity with CRM software and other relevant systems for tracking customer interactions.
• Interpersonal skills: Adaptability, empathy, and the ability to build rapport with a variety of people.
• Experience: Previous experience in a customer-facing role is often required, and a bachelor's degree in a related field like business or

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23500 - ₹32000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Sree Balaji Medical College And Hospital.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 25 Customer Relationship Executive at Sree Balaji Medical College And Hospital
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.