A Customer Relationship Officer (CRO) is responsible for building and maintaining strong, positive relationships with clients by serving as their primary point of contact for inquiries, issues, and support. Key duties include resolving customer queries, ensuring customer satisfaction, managing client accounts, and collaborating with internal teams to improve the overall customer experience. The role requires excellent communication and problem-solving skills, along with familiarity with customer relationship management (CRM) systems.
Key responsibilities
Customer communication: Serve as the main point of contact for customer inquiries, complaints, and feedback across various channels like phone, email, and live chat.
Relationship management: Develop and maintain strong, long-term relationships with existing clients to foster loyalty and encourage repeat business.
Problem-solving: Address and resolve customer issues, providing timely and effective solutions and ensuring a positive customer experience.
Account management: Maintain accurate records of customer interactions and transactions in a CRM database.
Feedback and improvement: Monitor customer feedback, analyze data to identify trends, and provide insights to relevant teams for service and product improvements.
Sales support: Identify opportunities to upsell or cross-sell services and support customer retention initiatives.
Collaboration: Work with other departments, such as sales, marketing, and logistics, to optimize the customer journey.
Market awareness: Research competitors to understand their offerings and help position the company's products or services more effectively.
Required skills and qualifications
Communication: Excellent verbal and written communication skills, with the ability to adapt style to different audiences.
Client focus: A strong ability to understand and meet the needs of clients.
Problem-solving: Sound judgment and the ability to make good decisions based on analysis.
Technical proficiency: Familiarity with CRM software and other relevant systems for tracking customer interactions.
Interpersonal skills: Adaptability, empathy, and the ability to build rapport with a variety of people.
Experience: Previous experience in a customer-facing role is often required, and a bachelor's degree in a related field like business or
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Relationship Executive job
What is the eligibility criteria to apply for this Customer Relationship Executive job?
Ans: The candidate should be All Education levels and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23500 - ₹32000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Relationship Executive job?
Ans: This Customer Relationship Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Relationship Executive job?
Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Sree Balaji Medical College And Hospital.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Relationship Executive role?
Ans: There is an immediate opening of 25 Customer Relationship Executive at Sree Balaji Medical College And Hospital
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Relationship Executive job?
Ans: This Customer Relationship Executive job has Day Shift.
Read More
Other Details
No. Of Working Days
5
Benefits
Meal
Shift
Day
Salary
₹ 23580 - ₹ 32150
Regional Languages
Tamil
English Proficiency
Yes
Contact Person
Swetha
Interview Address
#7, works road, chromepet , chennai - 600044
Posted 10+ days ago
Apply to similar jobs
Customer Relationship Executive
₹ 23,580 - 32,150 per month
Sree Balaji Medical College And Hospital
Anna Colony, Chennai
Skills: ,, Health/ Term Insurance INDUSTRY
25 Openings
Associate Relationship Manager
₹ 21,900 - 46,800 per month
Sunsmart Technologies Private Limited
Postal Colony, Chennai
0 - 6 months Experience in Customer Support / TeleCaller
New
22 Openings
Telecalling Team Leader
₹ 25,000 - 60,000 per month *
Tpi Composites India Private Limited
Guindy, Chennai
Skills: Domestic Calling
Incentives included
50 Openings
Get jobs matching your profile
From the list of relevant jobs near to you.
Stay updated with your job applies
Apply on jobs on the go and recieve all your job application updates
A Naukri Group company
LoginHire Local Staff
23,580 - 32,150 /month
Sree Balaji Medical College And Hospital
Anna Colony, Chennai
Freshers in Customer Support / TeleCaller
Full Time
