Customer Relationship Executive

Job Overview

The CX Buddy will act as the first point of contact for customers, handling queries, complaints, and service requests across multiple channels.

The role focuses on timely resolution, policy adherence, and maintaining customer satisfaction while working closely with internal teams.

This is an execution-focused role, not a managerial position.

Key Responsibilities

• Handle customer queries via call, chat, or email as per the process
  

• Resolve issues related to orders, delivery, returns, refunds, and service concerns
  

• Ensure First Contact Resolution (FCR) wherever possible
  

• Escalate unresolved or complex issues to the relevant internal teams
  

• Follow SOPs, quality guidelines, and compliance standards
  

• Maintain accurate case documentation and system updates
  

• Deliver a consistent customer experience even during high-volume periods
  

• Meet productivity, quality, and customer satisfaction metrics
  

Eligibility Criteria

• Minimum qualification: Graduate
  

• Freshers can apply; experience in customer support is an advantage
  

• Basic computer knowledge is mandatory
  

• Ability to communicate clearly and professionally
  

• Comfortable working in rotational shifts (including weekends/holidays)

• A working knowledge of advanced Excel ( V-LOOKUP, X-LOOKUP, PIVOT, REPORT MAKING)
  

Skills Required

• Strong listening and problem-solving skills
  

• Customer-first mindset with process discipline
  

• Ability to handle pressure and difficult conversations calmly
  

• Team player with a willingness to learn
  

• Basic understanding of e-commerce operations preferred
  

What We Offer

• Competitive salary
  

• Structured training and clear processes
  

• Exposure to large-scale e-commerce CX operations
  

• Growth opportunities based on performance
  

Important Notes

• This role is not sales
  

• This role requires process adherence and customer handling discipline
  

• Performance will be measured strictly on quality and resolution metrics
  

• Candidates applying for this role must be a localite and are okay to travel as per business needs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.