Customer Support Executive

We are looking for a Customer Support Executive to join our team at AYKA COMMUNICATION PRIVATE LIMITED. The role offers ₹ 25,000 - ₹ 32,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 06 - 1 years of experience of international process.The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Salary -

Totally fresher (No UAN no.)- 22k in hand

Experience - upto 4.20 ( 30 %hike on last salary package)

age - 30 years

Immediate joiner

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.