Customer Relationship Executive

15,000 - 17,000 /month

711 Leisures Private Limited

Lower Parel East, Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Automobile

Graduate and above

All genders

6 days working | Day Shift

Job Description

Customer Relationship Executive (CRE)

Job Requirements

Minimum 12th Pass in any stream.

Good verbal and written communication skills in Hindi, English, and Marathi.

Basic knowledge of MS Excel, WhatsApp, and CRM systems.

Good customer handling, ability to handle and resolve customer complaints professionally and courteously.

Tele calling experience will be preferred.

Customer-focused attitude

Salary Range : - 15000 to 18000

Roles & Responsibilities

Handle inbound and outbound customer calls professionally.

Conduct Post Service Feedback (PSF) calls and follow up with customers to address and resolve complaints.

Send vehicle-ready-for-delivery messages and other customer communications through WhatsApp, SMS, email, or any other communication channel as required.

Receive and handle customer complaints through phone calls, WhatsApp, email, walk-ins, or any other mode of communication.

Coordinate with Service Advisors, Floor In-Charge, and the workshop team for timely resolution of customer complaints.

Follow up on all customer complaints and ensure resolution within the minimum possible time.

Close resolved complaints in the TVS BOLDDESK portal with proper documentation.

Collect customer feedback forms and Google reviews after service and ensure achievement of 90% and above customer feedback and Google review participation.

Maintain customer satisfaction levels and achieve an NPS (Net Promoter Score) of 85% and above.

Prepare and maintain complaint reports advisor-wise and mechanic-wise.

Maintain customer records, complaint status reports, and communication records accurately.

Analyse PSF complaints, identify the nature and root cause of customer complaints, and submit Daily, Weekly, and Monthly MIS reports to management.

Escalate recurring issues and recommend corrective actions to improve service quality and customer satisfaction.

Support the service team in ensuring smooth customer communication and effective relationship management.

Perform any other customer relationship and communication-related responsibilities assigned by management from time to time.

Perform any other duties and responsibilities as and when required. Roles and responsibilities may be modified or updated by Management from time to time based on business requirements.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

Who is eligible to apply for this Customer Relationship Executive job at 711 Leisures Private Limited?
Ans : Candidates should have a Graduate and above qualification for this Customer Relationship Executive job offered by 711 Leisures Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹17,000 per month in this Customer Relationship Executive position.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lower Parel East, Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Lower Parel East, Mumbai.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹15,000-₹17,000 per month. This is a Full Time opportunity and has 10 openings available.