Customer Relationship Associate

25,000 - 32,000 /month

Mervice Infotech Private Limited

Koliwada, Navi Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Industry Type: B2B Sales

12th Pass and above

Males Only

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Relationship Associate to join our team at Mervice Infotech Private Limited. The role offers ₹25,000 - ₹32,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Associate job

What are the eligibility criteria for this Customer Relationship Associate job?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience and skills like Query Resolution for this Customer Relationship Associate job offered by Mervice Infotech Private Limited in Koliwada, Navi Mumbai, Mumbai.
What salary is offered for this Customer Relationship Associate job?
Ans : The salary for this Customer Relationship Associate job ranges between ₹25,000-₹32,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Koliwada, Navi Mumbai, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-3 years of experience can apply for this Customer Relationship Associate job. Only male candidates can apply.
What does the role of Customer Relationship Associate involve?
Ans : As a Customer Relationship Associate, your work will involve skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Associate job is located in Koliwada, Navi Mumbai, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution along with 1-3 years of experience is ideal for this Customer Relationship Associate job.
Why should you apply for this Customer Relationship Associate job?
Ans : This Customer Relationship Associate job offers a salary between ₹25,000-₹32,000 per month. This is a Full Time opportunity and has 5 openings available.