Customer Experience Executive

18,000 - 35,000 /month

Sutherland

Airoli, Navi Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Description

We are looking for a Customer Experience Executive to join our team at SUTHERLAND to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 18,000 - ₹ 35,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Experience Executive job

Who is eligible to apply for this Customer Experience Executive job at Sutherland?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this Customer Experience Executive job offered by Sutherland.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹35,000 per month in this Customer Experience Executive position.
What shift and timings does this job follow?
Ans : This Customer Experience Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this Customer Experience Executive job?
Ans : There are 50 vacancies for this Customer Experience Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Experience Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Experience Executive, you will work on skills like International Calling.
What is the job location for this position?
Ans : The job location for this Customer Experience Executive position is Airoli, Mumbai.
Who is the right fit for this Customer Experience Executive job?
Ans : A candidate having skills like International Calling with 1-3 years of experience is the right fit for this Customer Experience Executive job.
What makes this Customer Experience Executive job a good opportunity?
Ans : This Customer Experience Executive job is a good opportunity as it offers a salary between ₹18,000-₹35,000 per month. This is a Full Time job and has 50 openings.