International Customer Support Executive

30,000 - 41,000 /month

Teleperformance

Ghansoli, Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

35 Openings

Full Time

Job Highlights

12th Pass and above

All genders

5 days working | Rotational Shift

Job Description

🚀 HIRING NOW: Money Transfer – Customer Service Executive

📍 Location: Ghansoli, Navi Mumbai

💰 Salary: Up to ₹41,000 in-hand (Best in Industry!)

Role Overview

We are hiring for a Pure Customer Service role for an International Money Transfer process. You’ll be the front-line support helping customers with their money transfer queries and ensuring smooth, secure transactions.

Roles & Responsibilities

Customer Support

- Handle inbound/outbound calls, chats, and emails for money transfer queries

- Assist customers with registration, KYC, transaction status, and troubleshooting

- Guide customers on transfer limits, fees, exchange rates, and payout locations

Transaction Handling

- Ensure smooth processing and tracking of domestic & international money transfers

- Coordinate with operations team for failed/pending transactions

- Maintain compliance with AML/KYC and company policies during every interaction

Quality & Documentation

- Maintain 100% accuracy in customer data entry and case notes

- Meet daily CSAT, AHT, and quality targets

- Log all customer interactions in CRM accurately

Other

- Work in 24/7 rotational shifts including nights/weekends

- Escalate complex issues to Team Lead/Manager on time

- Provide feedback to improve customer experience and process efficiency

Requirements

✅ Education: HSC Minimum

✅ Experience: 1+ Year in International BPO / Voice Process

✅ Skills: Excellent English Communication - SVAR 70+, C1 Level Preferred

✅ Other: Computer proficiency, willingness for 24/7 shifts with 2 Rotational Offs

Perks

- Up to ₹41K In-hand

- Pure CS Role - No Sales/Targets

- Fast growth in Operations/CS/Team Lead track

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this International Customer Support Executive job

What are the eligibility criteria for this International Customer Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience for this International Customer Support Executive job offered by Teleperformance in Ghansoli, Mumbai.
What salary is offered for this International Customer Support Executive job?
Ans : The salary for this International Customer Support Executive job ranges between ₹30,000-₹41,000 per month.
What shift and timings does this job follow?
Ans : This International Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
How many vacancies are there for this International Customer Support Executive job?
Ans : There are 35 vacancies for this International Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this International Customer Support Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this International Customer Support Executive position is Ghansoli, Mumbai.
What makes this International Customer Support Executive job a good opportunity?
Ans : This International Customer Support Executive job is a good opportunity as it offers a salary between ₹30,000-₹41,000 per month. This is a Full Time job and has 35 openings.