Customer Care Service

Duties and responsibilities

1. Taking/Handling Inbound Customer calls, Outbound calls, Emails

2. Listening to and understanding the customer’s requirements

3. Provide product / service details & benefits to Customers

4. Providing end to end solutions to the customer

5. Asking the correct questions – probing and prompting the customer wherever

required

6. Timely and accurate capturing all the information given by the customer

7. Timely follow up with as per Escalation matrix till closure

8. Staying current with knowledge of products/ processes & services

9. Ensure full adherence to all the quality parameters and SOP

10. Cooperate with other Team members, SMEs and Team Leaders.

11. Ensure 100% adherence to schedule

12. Escalating the call to the team leader / manager, wherever desirable

13. Handling irate / demanding customers where necessary, in a tactical manner

Qualifications

I. MINIMUM SKILLS REQUIRED:

Qualifications Graduates or a minimum of 10+2 with 3 yrs. Diploma

Experience Freshers

Age 18 years onwards

Technical Skills Good Typing Skills - speed 25 to 30 WPM with 90% accuracy),

adept at operating computers & familiarity with Internet is desired

Aptitude Process orientation, Systems thinking.

Key

Competencies

Good written and verbal communication skills, have pleasing

telephone etiquettes, Customer focus, and willingness to learn.

II. LANGUAGE SPECIFICATION:

Language Rating 1 2 3 4 5

English √

Tamil √

Kannada √

Malayalam √

Hindi √

PERSONAL TRAITS

• Self-Driven

• Articulate - Should possess excellent written and verbal skills

• Team players

• Logical & Structured approach

• Analytic - Should possess analytical skills

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Diploma and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹32000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Ifb.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 50 Customer Care Service at Ifb
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.