Customer Care Representative

15,000 - 25,000 /month

Smart Hr Services

Ghansoli, Navi Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card

Job Description

We are looking for a Customer Care Representative to join our team at Smart Hr Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Representative job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Representative job?
Ans : As a Customer Care Representative, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Representative job is located in Ghansoli, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Care Representative job.
Why should you apply for this Customer Care Representative job?
Ans : This Customer Care Representative job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.