Customer Care Representative

Mandarin (Chinese) Customer Service Representative for Chennai location .

Job Description:
 Resolves Customer issues, questions, concerns with effective, clear and
professional written and oral communication in Mandarin.
 Provides prompt and efficient service to Vendors including the appropriate escalation
of Vendors’ issues.
 Builds Platform and business knowledge to better serve Vendors
 Maintains a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues.
 Demonstrates excellent time-management skills and the ability to work
independently knowledge while using departmental resources, policies and
procedures.
 Contributes to a positive team environment and proactively aids team members with
difficult contacts as needed.
 Maintains acceptable performance metrics such as quality, productivity, first contact
resolution, and attendance.
 Liaise with other departments such as Customer Service, Merchant Investigations,
or Payments teams as required to resolve Seller’s issues and questions in Mandarin.

Qualifications

 HSC, any Graduation • or 10+5 or 12+3 Diploma along with Mandarin language
certificate.

Requirements:
 Proficiency in Mandarin (spoken and written) and English.
 Strong communication, problem-solving, and interpersonal skills.
 Ability to multitask, work under pressure, and handle difficult situations calmly.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹34000 - ₹50000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Global I.t. Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 15 Customer Care Representative at Global I.t. Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.