Customer Care Representative

• Serve as the primary point of contact for global customers, handling queries and resolving issues with professionalism and urgency.

• Manage and support customer interactions across multiple communication channels (email, calls, chats).

• Provide timely and accurate solutions while maintaining a high level of customer satisfaction.

• Coordinate and collaborate with internal stakeholders to resolve technical and non-technical issues.

• Prepare presentations, reports, and documentation using MS Office tools (Excel, PowerPoint, Word).

• Analyze data and trends to support decision making and improve customer engagement.

• Assist in identifying process improvements and share insights with cross-functional teams.

• Participate in continuous learning and training sessions to enhance product and service knowledge.

• Work in APAC shifts, with flexibility in working hours as required.

Required Skills & Qualifications:

• 2 to 3 years of experience in customer support, preferably servicing global clients in the Telecom domain.

• Excellent communication skills (verbal & written).

• Strong ability to work independently with minimal supervision.

• Proficient in MS Office Suite, with good capability in Excel and PowerPoint.

• Comfortable interacting with stakeholders and customers at various levels.

• Positive, collaborative attitude with strong problem-solving skills.

• Open to work in APAC shifts (flexible scheduling).

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.