Customer Care Representative

Job Description – Customer Support Executive

Position: Customer Support Executive
Experience: 0 to 6 Months (Freshers can apply)
Qualification: Graduation Mandatory (Any Stream)
Languages Required: English and Hindi (Mandatory)
Job Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to handle customer queries, provide appropriate solutions, and ensure a positive customer experience. Candidates should have good communication skills in English and Hindi, along with a willingness to learn and work in a team environment.

Key Responsibilities:

• Handle customer queries through inbound and outbound calls.

• Understand customer concerns and provide appropriate solutions.

• Assist customers with product, service, and account-related queries.

• Provide accurate information about company products and services.

• Maintain professional and polite communication with customers.

• Resolve customer complaints effectively and within the given timelines.

• Maintain proper records of customer interactions and update details in the system.

• Follow company policies, quality standards, and customer service guidelines.

• Escalate complex issues to the concerned department whenever required.

• Ensure customer satisfaction through effective communication and support.

Required Skills:

• Excellent verbal communication in English and Hindi (Mandatory).

• Good listening and problem-solving skills.

• Basic computer knowledge and typing skills.

• Ability to handle customer queries patiently and professionally.

• Positive attitude and willingness to learn.

• Ability to work in a team and achieve assigned targets.

Eligibility Criteria:

• Graduation is mandatory in any discipline.

• Freshers and candidates with up to 6 months of experience can apply.

• Good communication skills in English and Hindi are compulsory.

• Immediate joiners will be preferred.

• Candidates should be comfortable working in a customer support environment.

Preferred Candidate Profile:

• Customer-oriented approach.

• Professional attitude and confidence.

• Good interpersonal and communication skills.

• Ability to handle different types of customer queries effectively.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.