We are looking for a motivated and customer-oriented Customer Support Associate to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, understanding customer needs, resolving queries, and providing accurate information about the company's products and services.
The candidate will also identify potential sales opportunities, assist customers in making informed decisions, and contribute towards achieving the team's sales and performance targets while ensuring a positive customer experience.
Job Responsibilities
📞 Handle inbound and outbound customer calls
🤝 Resolve customer queries and provide the right solutions
🛍️ Explain products and services effectively
🎯 Support sales conversions and achieve targets
📝 Maintain customer records and follow process guidelines