A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 33,000 /month
Dezire Hr Services
HSR Layout, Bangalore
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Position: Senior Customer Support Executive
Location: HSR Layout, Bangalore
Salary: Up to ₹4LPA
Working Days: 6 Days + 1 Rotational Week Off
Experience: Minimum 1–3 Years
Industry: FinTech Experience Preferred
Roles & Responsibilities
1. Handle customer queries and provide timely and effective resolutions through calls and other support channels.
2. Manage customer escalations and ensure issues are resolved within defined TAT.
3. Assist customers with transaction-related queries, payment failures, refunds and account-related concerns.
4. Maintain accurate customer interaction records and update CRM/ticketing systems.
5. Coordinate with internal teams to resolve complex customer issues.
6. Ensure high customer satisfaction by following quality standards and company policies.
Prior FinTech industry experience is preferred.
