Customer Care Manager

15,000 - 30,000 /month

Supplementwaala

Sector 62 Noida, Noida

6 - 12 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Job Overview

We are looking for a highly organized and customer-focused CRM Manager to manage customer relationships, improve customer experience, and drive retention & repeat sales. The candidate will handle customer data, communication, and engagement strategies across multiple platforms.

Key Responsibilities

Manage and maintain customer database (CRM system)
Handle customer queries via calls, WhatsApp, email & social media
Improve customer satisfaction and build long-term relationships
Plan and execute customer engagement campaigns (offers, follow-ups, reminders)
Analyze customer behavior and suggest strategies to increase repeat orders
Coordinate with sales, dispatch, and marketing teams
Track and report customer interactions, complaints, and feedback
Manage abandoned cart recovery and lead follow-ups
Ensure smooth order confirmation and customer communication

Skills Required

Strong communication skills (Hindi & English)
Basic knowledge of CRM tools (Shopify, Zoho, HubSpot, etc.)
Good understanding of customer handling and sales process
Data management and reporting skills
Problem-solving attitude
Basic Excel / Google Sheets knowledge

Preferred Qualifications

Experience in e-commerce or retail industry (preferred)
Experience handling WhatsApp API / customer support tools
Understanding of sales funnels and customer lifecycle

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Manager job

Who is eligible to apply for this Customer Care Manager job at Supplementwaala?
Ans : Candidates should have a 12th Pass and above qualification and skills like Computer Knowledge, Query Resolution for this Customer Care Manager job offered by Supplementwaala.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹30,000 per month in this Customer Care Manager position.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 62 Noida, Noida.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-1 years of experience can apply for this Customer Care Manager job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Care Manager, you will work on skills like Computer Knowledge, Query Resolution.
Where is this job located?
Ans : This Customer Care Manager job is located in Sector 62 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-1 years of experience is ideal for this Customer Care Manager job.
Why should you apply for this Customer Care Manager job?
Ans : This Customer Care Manager job offers a salary between ₹15,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.