Customer Care Manager

30,000 - 40,000 /month

Professional Couriers Network Limited

Mayapuri Industrial Area Phase I, Delhi

3 - 6+ years Experience in Customer Support / TeleCaller

Replies in 24hrs

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card

Job Description

We are looking for a Customer Care Manager to join our team at Professional Couriers Network Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Logistics. The role offers ₹30000 - ₹40000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.

More about this Customer Care Manager job

What is the eligibility criteria to apply for this Customer Care Manager job?
Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Customer Care Manager job?
Ans: This Customer Care Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Manager job?
Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., Professional Couriers Network Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Manager role?
Ans: There is an immediate opening of 2 Customer Care Manager at Professional Couriers Network Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Manager job?
Ans: This Customer Care Manager job has Day Shift.