Customer Care Manager

Customer Experience Management

• Ensure prompt handling of customer inquiries, complaints, and feedback across all channels (phone, email, walk-ins, online).

• Monitor customer satisfaction scores (CSI, NPS) and implement action plans to improve them.

• Oversee customer interactions throughout the vehicle purchase and after-sales service journey.

Operations & Process Management

• Supervise daily customer care operations and ensure adherence to brand and dealership standards.

• Coordinate with service, sales, workshop, and spare parts departments to resolve customer issues efficiently.

• Review and improve customer service processes to reduce turnaround time.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Diploma and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹42000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., Kataria Automobiles Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at Kataria Automobiles Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.