Customer Care Manager

Responsibilities:

• Lead the customer support team based in Bangalore, with oversight of support operations related to Gulf region laboratories.

• Develop and implement customer service policies, standards, and procedures.

• Monitor service metrics and drive continuous improvement.

• Manage escalations, ensuring prompt and effective resolution of customer issues.

• Collaborate with laboratory, logistics, sales, and IT teams to ensure smooth service delivery.

• Train, mentor, and evaluate customer support executives to maintain a high-performing team.

• Leverage CRM systems and support tools for tracking and analysis.

• Create customer feedback loops and reports for management review.

• Ensure regulatory and quality compliance in all customer interactions.

• Coordinate with regional managers in the Gulf to align on customer expectations and SLAs.

Qualifications and Skills:

• Bachelor’s degree / Master’s preferred in Life Sciences, Business, or Healthcare Administration.

• Minimum of 6 years of customer support experience, with at least 2 years in a leadership role.

• Prior experience in diagnostics, healthcare, or related fields preferred.

• Strong interpersonal and communication skills.

• Familiarity with CRM tools and ticketing systems.

• Ability to manage cross-border teams and time zones.

• Analytical mindset with problem-solving capabilities.

• Comfortable working in a fast-paced and regulated environment.

• Proven leadership in building and scaling support operations.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6+ years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Post Graduate and above and above with 6+ years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., IHEART PROPERTIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at IHEART PROPERTIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.