Customer Care Executive (L2 Escalation)

We are looking for a Customer Care Executive (L2 Escalation) to join our team at Good Vibes Placement Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹23000 - ₹27000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive (L2 Escalation) job

1. What is the eligibility criteria to apply for this Customer Care Executive (L2 Escalation) job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹27000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Executive (L2 Escalation) job?
   Ans: This Customer Care Executive (L2 Escalation) job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive (L2 Escalation) job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive (L2 Escalation) job and during the employment with the company, i.e., Good Vibes Placement Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive (L2 Escalation) role?
   Ans: There is an immediate opening of 50 Customer Care Executive (L2 Escalation) at Good Vibes Placement Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive (L2 Escalation) job?
   Ans: This Customer Care Executive (L2 Escalation) job has Rotational Shift.