Customer Care Executive

Customer Support Executive (Data Management )

We are looking for a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have strong communication skills, proficiency in Microsoft Excel, and the ability to manage customer queries efficiently. In addition to customer support, this role involves assisting the MIS team with dashboard creation, report generation, and maintaining data accuracy across systems. The candidate will also help resolve issues related to policies, technical errors, health insurance, and diagnosis concerns.

Key Responsibilities:

Customer Support & Issue Resolution:

Guide customers on understanding, updating, and adding insurance policies.

Resolve queries related to policies, health insurance, medications, and reimbursements.

Identify and analyze technical issues; coordinate with relevant departments for resolution.

Handle diagnosis-related concerns, such as doctor availability and location mismatches.

Provide timely and professional support via calls, emails, and in-person interactions.

MIS & Data Management:

Create and maintain dashboards and performance reports on a weekly basis.

Work with internal teams to track and analyze operational data.

Clean, validate, and manage large datasets to ensure accuracy and consistency.

Use advanced Excel functions (e.g., VLOOKUP, Pivot Tables) for data analysis.

Support management in decision-making through accurate data insights.

Requirements:

Bachelor’s degree in any field.

0–3 years of experience in customer service, preferably in healthcare or insurance.

Proficient in Microsoft Excel and Outlook.

Excellent verbal and written communication skills.

Strong attention to detail and a problem-solving mindset.

Ability to multitask and manage priorities effectively.

Pay: ₹18,000.00 - ₹20,000.00 per month

Contact Information :

Please drop your Resume at soumya.kalaga@watchyourhealth.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Watch Your Health.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Watch Your Health
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.