Customer Support Executive

22,000 - 25,000 /month

Nykaa Global Marketing Private Limited

Lower Parel West, Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

20 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description: CS to Logistics Team Role Objective: To manage and resolve all logistics-related customer queries in coordination with the Customer Support (CS) team, ensuring timely resolutions, continuous process improvements, and high customer satisfaction. Key Responsibilities:

 Handle logistics-related queries routed via email, chat, or internal portals from the CS team.

 Resolve urgent delivery issues, POD (Proof of Delivery) requests, and disputed cases raised by customers.

 Ensure closure of all customer cases within the defined TAT (Turnaround Time).

 Take full ownership of queries and provide timely, positive resolutions.

 Enhance the organization's reputation by taking initiative and addressing new or complex requests.

 Conduct weekly reviews with courier partners to improve delivery TAT and service quality.  Collaborate with the CS team and other departments to improve processes and enhance customer service quality.

 Actively engage with cross-functional teams to streamline logistics operations. Additional Details:

 Shift: Rotational shifts

 Week Off: Rotational weekly off

 Salary: ₹18,000 to ₹25,000 in-hand, depending on skills and interview performance

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹22000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Nykaa Global Marketing Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 20 Customer Support Executive at Nykaa Global Marketing Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Query Resolution

Shift

Day

Contract Job

Salary

₹ 22000 - ₹ 25000

Regional Languages

Hindi

English Proficiency

Contact Person

HR Team

Interview Address

1st & 2nd Floor, C-26, Dhanlaxmi Society, Near Abhyudaya Bank, Sitaram Jadhav marg, Lower parel west, Mumbai, 400013,

Posted 5 days ago

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