Customer Care Executive

Job description:

As a Service Associate, you will be a key member of the cinema's frontline team, responsible for delivering excellent customer service and supporting daily theater operations. Your role is essential in ensuring guests have a comfortable, safe, and enjoyable movie-going experience.

Key Responsibilities:

1. Customer Service

• Greet guests warmly and assist them with inquiries, tickets, or directions.

• Handle customer concerns or feedback professionally and promptly.

• Maintain a courteous and helpful attitude at all times.

2. Box Office Operations

• Operate the ticketing system and manage ticket sales accurately.

• Handle cash, card, and digital payments efficiently.

• Manage ticket inventory and provide showtime information.

3. Concessions Support

• Prepare and serve snacks and beverages at the concession counter.

• Follow hygiene and food safety standards at all times.

• Maintain cleanliness and restock supplies as needed.

4. Ushering & Auditorium Assistance

• Check tickets and guide patrons to their seats.

• Monitor auditorium conditions and maintain order during shows.

• Clean and prepare auditoriums before and after screenings.

5. Safety & Security

• Ensure a safe and secure environment for guests and staff.

• Follow cinema safety procedures and assist in emergencies if needed.

• Monitor entry and exit points as assigned.

6. General Housekeeping

• Assist with the cleanliness of the lobby, restrooms, and other common areas.

• Report maintenance issues to the supervisor.

• Maintain the overall presentation of the cinema.

7. Team Collaboration

• Cooperate with team members and supervisors to ensure smooth operations.

• Support promotional events or cinema activities as required.

Qualifications:

• High school diploma or equivalent

• Prior experience in customer service, hospitality, or retail is an advantage.

• Good communication and interpersonal skills.

• Basic math skills for handling cash transactions.

• Willingness to work flexible hours, including weekends and holidays.

• Friendly, energetic, and customer-focused personality.

Job Types: Full-time, Permanent

Benefits:

• Food provided

• Health insurance

• Provident Fund

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., PVR CINEMAS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at PVR CINEMAS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.