Customer Care Executive

About the Role:

• Handling customer queries (Outbound calls).

• Handling customers queries (Chat support).

• Reminding / connecting with customers to collect invoice due amount.

• Coordinating with internal departments to prioritize resolution of customer queries.

• Handling social media escalations.

• Reaching out to detractors to understand their concerns.

• Supporting to enhance overall NPS/C-Sat.

• Responding to customers reaching out via email.

Preferred Qualifications:

• Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (in any field).

• Punctual and motivated.

• Excellent verbal and written communications skills.

• English & Hindi fluency required (at least Upper-Intermediate level).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Edunetwork Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 4 Customer Care Executive at Edunetwork Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.