Customer Care Executive

Customer Care Executive – Job Description

Job Title

Customer Care Executive

Job Summary

A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. The role focuses on ensuring customer satisfaction and maintaining positive relationships with customers.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chat queries.

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints or escalate complex issues to the relevant department.

• Maintain records of customer interactions in the CRM system.

• Follow up with customers to ensure issues are resolved.

• Achieve customer satisfaction and service quality targets.

• Assist customers with orders, cancellations, refunds, or account issues.

• Provide feedback to management about recurring customer concerns.

Required Skills

• Excellent verbal and written communication skills.

• Strong problem-solving ability.

• Good listening and interpersonal skills.

• Basic computer knowledge (MS Office, CRM tools).

• Ability to handle stressful situations calmly.

• Customer-focused attitude.

Qualifications

• Minimum 12th pass / Graduate in any field.

• Previous experience in customer service or call center (preferred but not mandatory).

• Fluency in English, Hindi, and regional language is an advantage.

Working Conditions

• May involve rotational shifts or weekend work.

• Work environment may include call centers, offices, or remote support.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.