Collection Executive

We are looking for motivated and target-oriented Collection Executives (Telecallers) to handle unsecured loan collections. The role involves interacting with customers over the phone to remind them of pending payments, providing repayment solutions, and ensuring timely recovery while maintaining excellent customer relationships.. The role offers an attractive in-hand salary of ₹12,000 - ₹55,000 (Including Incentives) and opportunities for growth.

About the Company:

Acuerdo India Pvt. Ltd. is a fast-growing financial services organization specializing in loan management and recovery solutions. We focus on delivering professional and ethical collection services for leading banks and NBFCs across India.

Key Responsibilities:

• Make outbound calls to customers for loan repayment reminders and follow-ups.

• Explain payment terms and assist customers in resolving outstanding dues.

• Update customer interaction details and payment commitments in the system.

• Achieve monthly collection targets and maintain high conversion ratios.

• Handle customer objections and queries in a polite and professional manner.

• Coordinate with team leaders/supervisors for escalated cases.

• Ensure compliance with company policies and RBI/collections guidelines.

  Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

• Experience: 0–2 years in loan collections/telecalling/customer service.

• Skills:

  • Good communication and negotiation skills.

  • Basic computer knowledge (MS Excel, CRM systems).

  • Target-driven, disciplined, and team-oriented.

• Language: Fluency in Hindi and basic English (other regional languages an advantage).

  Compensation & Benefits:

  • Fixed Salary: ₹12,000 – ₹15,000 (in-hand)

  • Incentives: Up to ₹60,000 per month (performance-based)

  • Working Days: 6 days a week (Sunday fixed off)

  • Working Hours: 9:30 AM to 6:30 PM (including 1-hour break)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹55000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., Acuerdo India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 99 Collection Executive at Acuerdo India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has Day Shift.