Call Quality Analyst

15,000 - 20,000 /month

Tic Innovations

Chandapura, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi, Kannada

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Job Openings!!!

We are looking for a Call Quality Analyst to monitor and evaluate customer interactions, ensure compliance with quality standards, and help improve overall customer experience through actionable feedback.

Key Responsibilities:

Review and evaluate recorded calls for quality, accuracy, and compliance
Score calls against defined quality parameters
Share feedback and coaching inputs with agents and team leads
Identify trends, gaps, and training needs
Prepare quality reports and maintain audit records

Requirements:

Experience in call quality monitoring or contact center operations
Strong understanding of QA frameworks and KPIs
Excellent listening, analytical, and communication skills
Attention to detail and ability to give constructive feedback

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Call Quality Analyst job

What are the eligibility criteria for this Call Quality Analyst job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like Computer Knowledge for this Call Quality Analyst job offered by Tic Innovations in Chandapura, Bangalore.
What salary is offered for this Call Quality Analyst job?
Ans : The salary for this Call Quality Analyst job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chandapura, Bangalore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-2 years of experience can apply for this Call Quality Analyst job. Only female candidates can apply.
What does the role of Call Quality Analyst involve?
Ans : As a Call Quality Analyst, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Call Quality Analyst job is located in Chandapura, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-2 years of experience is ideal for this Call Quality Analyst job.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.