Call Quality Analyst

15,000 - 20,000 /month

Tic Innovations

Chandapura, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi, Kannada

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Job Openings!!!

We are looking for a Call Quality Analyst to monitor and evaluate customer interactions, ensure compliance with quality standards, and help improve overall customer experience through actionable feedback.

Key Responsibilities:

Review and evaluate recorded calls for quality, accuracy, and compliance
Score calls against defined quality parameters
Share feedback and coaching inputs with agents and team leads
Identify trends, gaps, and training needs
Prepare quality reports and maintain audit records

Requirements:

Experience in call quality monitoring or contact center operations
Strong understanding of QA frameworks and KPIs
Excellent listening, analytical, and communication skills
Attention to detail and ability to give constructive feedback

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Call Quality Analyst job

What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Tic Innovations.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 1 Call Quality Analyst at Tic Innovations
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Day Shift.