A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month*
Careerlink Hr Solution Llp
Ghansoli, Navi Mumbai
₹5,000 incentives included
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
Job Summary:
We are looking for a motivated and customer-focused Call Centre Executive to handle inbound and outbound calls, resolve customer queries, and provide excellent service. The ideal candidate should have strong communication skills, patience, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner
Address customer queries, complaints, and requests promptly
Provide accurate information about products, services, and policies
Maintain records of customer interactions and transactions
Follow communication scripts and company guidelines
Escalate complex issues to the appropriate department when necessary
Meet daily/weekly targets and performance metrics
Ensure high levels of customer satisfaction
Required Skills:
Excellent verbal and written communication skills
Good listening and problem-solving abilities
Basic computer knowledge (MS Office, CRM tools)
Ability to work in a fast-paced environment
Strong interpersonal and customer service skills
Time management and multitasking ability
Qualifications:
Minimum: 12th pass / Graduate in any discipline
Prior experience in BPO/Call Centre (preferred but not mandatory)
Work Environment:
Rotational shifts (including night shifts if required)
Work from office / Work from home (depending on company policy)
Salary & Benefits:
Competitive salary package
Incentives based on performance
Training and development programs
Career growth opportunities
