BPO Telecaller

Job purpose Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail processes Duties and responsibilities 1. Taking/Handling Inbound Customer calls, Outbound calls, Emails 2. Listening to and understanding the customer’s requirements 3. Provide product / service details & benefits to Customers 4. Providing end to end solutions to the customer 5. Asking the correct questions – probing and prompting the customer wherever required 6. Timely and accurate capturing all the information given by the customer 7. Timely follow up with as per Escalation matrix till closure 8. Staying current with knowledge of products/ processes & services 9. Ensure full adherence to all the quality parameters and SOP 10. Cooperate with other Team members, SMEs and Team Leaders. 11. Ensure 100% adherence to schedule 12. Escalating the call to the team leader / manager, wherever desirable 13. Handling irate / demanding customers where necessary, in a tactical man

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be Diploma and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹49000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., Ifb Industries Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 30 BPO Telecaller at Ifb Industries Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.