BPO Telecaller

Job Title: Call Center Executive

Job location: Mira Road – Head Office

Job Summary:

We are seeking a highly motivated, empathetic, and customer-focused Call Center Executive to join our growing team. The successful candidate will be the primary point of contact for our customers, providing professional, efficient, and friendly assistance across various inquiries. This role demands excellent communication skills, strong problem-solving abilities, and an unwavering commitment to ensuring customer satisfaction in every interaction.

Key Responsibilities:

·       Efficient Call Handling: Manage high volumes of inbound/outbound calls efficiently.

·       Customer Interaction: Communicate clearly, address inquiries, and resolve issues effectively.

·       Information Provision & Resolution: Provide accurate information and aim for first-call resolution.

·       Documentation & Reporting: Record all interactions and resolutions in the CRM system.

·       Issue Escalation: Refer complex issues promptly to the appropriate teams.

·       Customer Relationship Management: Maintain professionalism and build positive customer rapport.

·       Compliance & Quality: Follow company policies and meet service quality standards.

·       Team Collaboration: Collaborate with colleagues for a seamless customer experience.

·       Continuous Improvement: Engage in ongoing training and process improvement.

Qualifications:

·       High school diploma required; bachelor’s degree preferred.

·       Fresher to minimum 1+ year experience in customer service or call center roles.

Required Skills & Competencies:

·       Exceptional Communication Skills (Verbal & Written):

o   Speaking on Call: Clear, articulate, and professional speaking voice with excellent pronunciation and intonation. Ability to convey information effectively and empathetically over the phone.

o   Language Proficiency: Fluent in English, Hindi, and Marathi, both verbal and written. Ability to seamlessly switch between languages as required by customer demographics.

About Company:

An inviting backdrop of Sahyadri Mountain. An array of arresting and thrilling water slides like Torrent Wave Pool, Jungle Themed Multi Water Play System, The Mat Racer, The Pendulum Slide, Funnel Slide, Kids Pool, 40 feet giant water slide. A variety of unlimited delicious food. Offers multiple attractions for all ages-from kids, teenager, youth and elderly. Twelve acres of park amenities and facilities. Can host over 3000 guests a day.

https://www.linkedin.com/company/the-great-escape-water-park/ 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., ARIHANT INDUSTRIAL CORPORATION LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 1 BPO Telecaller at ARIHANT INDUSTRIAL CORPORATION LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.