Bpo Team Leader

Job Title: Team Leader – BPO

Location: Dehradun, Uttarakhand

Experience Required: Minimum 1 year as a Team Leader in a BPO environment

Employment Type: Full-time

Shift: Rotational shifts (including night shifts, if applicable)

Job Summary:

We are looking for a dynamic and results-driven Team Leader to manage a team of customer service/technical support agents in our BPO centre located in Dehradun. The ideal candidate should have prior experience in handling a team in a BPO setting, with strong people management and communication skills.

Key Responsibilities:

Ø  Manage day-to-day operations of a team (10-15 associates) to ensure KPIs and SLAs are met.

Ø  Monitor agent performance, provide feedback, coaching, and support for performance improvement.

Ø  Handle escalations and ensure prompt resolution of customer issues.

Ø  Prepare and analyse daily/weekly/monthly reports and take corrective actions as needed.

Ø  Conduct regular team meetings, one-on-ones, and performance reviews.

Ø  Ensure adherence to company policies, processes, and procedures

Ø  Collaborate with other departments to resolve issues impacting team performance.

Ø  Motivate the team to achieve targets while maintaining a positive work environment.

Required Skills and Qualifications:

Ø  Minimum 1 year of experience as a Team Leader in a BPO setup.

Ø  Strong leadership, coaching, and people management skills.

Ø  Excellent communication skills – verbal and written.

Ø  Ability to work under pressure and meet deadlines.

Ø  Good understanding of BPO metrics like AHT, CSAT, FCR, Quality Score, etc.

Ø  Proficient in MS Office tools (Excel, Word, PowerPoint).

Ø  Flexible with shifts and work schedule.

Preferred Qualifications:

Ø  Graduate in any discipline.

Ø  Experience in handling voice/international/domestic processes (as applicable).

Ø  Exposure to performance management tools and workforce planning.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹28000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., WOODROCK INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 2 Bpo Team Leader at WOODROCK INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Flexible Shift.